Frequently Asked Questions
Everything you need to know about your Creality Falcon laser engraver and orders.
What materials can the Creality Falcon laser engraver work with?
The Creality Falcon is highly versatile and can engrave on wood, acrylic, leather, bamboo, rubber, and some treated metals. Higher wattage models can also cut through thick plywood and dark acrylic in a single pass.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location, as we utilize local warehouses to ensure the fastest delivery possible.
What is your return policy for electronics?
We offer a 30-day return policy for unused items in their original packaging. If you experience a technical manufacturing defect, please contact our support team for a replacement or repair under our standard warranty.
Is the laser engraver difficult to assemble?
Not at all. The Creality Falcon is designed with a modular structure, and 60% of the components are pre-assembled. Most users can complete the setup within 10 to 20 minutes using the included toolkit.
What software is compatible with Creality Falcon machines?
Our machines are compatible with industry-standard software including LaserGRBL (free for Windows) and LightBurn (paid for Windows, macOS, and Linux), supporting various file formats like SVG, DXF, JPG, and PNG.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options to ensure a secure and convenient checkout experience.